One Stop Hauling - Serving the communities of the California Central Coast


SERVICE LEVELS

Service Level Time:
The service level time clock for charges begins when the customer initiates the order for pickup. Waiting fee may be assessed if the customer causes a delay of more than 10 minutes.

Scheduled Deliveries:
pre-scheduled and regular pickup and delivery may be requested to be executed daily, weekly or monthly. These schedules will be coordinated and agreed upon by the customer and the contractor(s) and a blanket purchase order set up based upon the Service Levels for the term of the contract. This service shall be provided at no additional charge.

One-Time Delivery:
One-time delivery may be requested by customer(s) through issuance of a Purchase Order, either faxed or e-mailed, through an on-line order or phone call followed up in writing and with Purchase Order.

Service Levels for Scheduled and One-Time:

Rush:
Critical and time sensitive delivery will be picked up and delivered directly to its destination, with NO STOPS in between.

1—1½ Hour:
Pickup and delivered within 1—1½ hour from the time the order is placed.

Two-Hour Pick-up Prior to 3:00PM:
Pick-up and delivered within 2 hours from the time the order is placed.

Four-Hour Pick-up Prior to 1:00PM:
Pick-up and delivered within 4 hours from the time the order is placed.

Same Day
(Order must be placed prior to 10:00AM):
Pick-up and delivery will be no later than 5:00PM same day.

After Hours
(24 Hours A Day, 7 Days Per Week):
After hour deliveries are classified as any time after 4:30PM and before 8AM Monday through Friday or anytime on Saturday, Sunday, or a Legal Holiday.

NOTE: Second day service is not a requirement; however, there may be exceptions which cause the delivery to occur by 10AM the next business day and must be approved by the customer with no additional charge to the customer.


CONTRACTOR SERVICE REQUIREMENTS

Provide on-line services for placing orders.

On-Line Tracking: Provide real time information regarding a delivery/package and the estimated time of delivery.

The contractor shall not place any minimum piece requirements on any customer which would serve to exclude or be grounds for charging fees higher than those awarded.

Provide the appropriate vehicle size to accommodate the customer's delivery.

Verify that description and quantities correspond with pickup order.

Provide preprinted bill of lading/delivery documents to each customer.

Provide the service within the required time line and failure to do so will result in a no charge to the customer.

The State acknowledges the courier/delivery commitment does not apply when the delay is due to causes beyond the contractor(s) control including, but not limited to, the following:

  • The availability during normal business hours or refusal of a person to accept delivery.
  • Wrong addresses
  • Acts of God
  • Riot
  • Strikes or other labor disputes
  • Civil commotions
  • Natural events such as extreme weather phenomena or natural disasters.

If weather or hazardous conditions become an issue, both customer and contractor shall make concurrence about shipment.

Continued delinquent pickup and delivery complaints can result in the termination of the contract for the respective contractor.

Contact customer within 15 minutes of scheduled delivery time if unable to complete delivery.

Applicable Laws:
Contractor(s) carriers shall be required to comply with all applicable federal, state or local laws pertinent to such carrier and the scope of services required whether statutory or regulatory.


LOSS OR DAMAGE CLAIMS

The contractor will be responsible for the minimum declared value of each damaged or lost package and made payable to the customer.

The contractor shall provide a claims process for reporting loss or damaged packages.

The process should include but is not limited to:

  • Reporting the lost package or damage by on-line, fax or e-mail.
  • Inspect the package to determine the cause for the damage.
  • Contractor to conduct a complete investigation to locate the lost package.
  • Claim approval and/or denial process completed within 5 to 10 business days.
  • Payment for approved claims.


DECLARED VALUE,
PACKAGE CONTENT AND
CUSTOMER REQUIREMENTS

Declared Value:
The declared value of a package is the maximum liability of the contractor for the package in case of loss or damage.

If no value is declared, the maximum liability for loss or damage to a package is $50.00.

The customer requesting delivery services for packages with values exceeding $100.00 can choose to declare a higher value up to $25,000.00 for an additional charge per $100.00 of value.

The contractor will not be liable for loss or damage to a package that is not properly wrapped and sealed to withstand the movement during the delivery process. In such case, even if the customer declares a value for the package in excess of $100.00, the contractor will not reimburse the customer for the damage to the package.

Package Contents (Lost or Damaged):
Checks — The contractor will not be liable for the face value of the check(s) but is limited to the cost of stopping payment on and reissuing the check(s) not to exceed $50.00 per package.

Phone Cards; tickets (airplane, etc.); gift cards/certificates; similar cards or other printed matter with exchange value: The contractor will not be liable for the face value but is limited to the cost of replacing the item not to exceed $50.00 per package.

Media: For media items with data such as computer tapes, compact discs, videotapes and similar items, the contractor will be limited to the replacement cost of the media on which the content is recorded.

Customer Requirements:
Ensure that the packages comply with all applicable requirements for the purposes of applicable laws, rules and regulations.

Responsible for payment of services for undeliverable items if the reason for such is not the fault of the contractor(s).

Provide the declared value of each package.

Packaging - limited to letter type; flats or boxes.

Provide appropriate packaging to protect the items from damage in transit.

Limit boxes to 75lbs or less.

Provide physical addresses only. (NOTE: Post Office box numbers are not allowed)

Provide identification on each package/box to include but not limited to:
  • Separate label for each.
  • Mark on each package/box the number included in delivery, (e.g. - 1 of 2, etc.)


INSURANCE

The following insurance requirement is included in the contract. Copies of the individual contractor's insurance certificates will be maintained by One Stop Courier Services Contract Management Office.

Workers Compensation: Statutory Limits
Employers Liability:
  • Each Accident: $1,000,000
  • Disease - Each Employee: $1,000,000
  • Disease - Policy Limit: $1,000,000

General Liability - Occurrence based: Bodily Injury and Property Damage

Each occurrence limit: $1,000,000

Aggregate limit: $2,000,000

Medical Expense each person: $5,000

Personal Injury and Advertising Liability: $1,000,000

Products/Completed Operations Aggregate Limit: $2,000,000

Damage to Premises Rented to You: $50,000

Commercial Business Auto Coverage provided should include: Any automobile, including hired and non-owned automobile liability at: $1,000,000 combined single limit for each accident.

CPA must be provided a 30-day notice of cancellation or material change to the policy coverage and limits.

The policy shall contain the following provisions:

  • Blanket contractual liability coverage for liability assumed under the contract.
  • Independent contractors' coverage
  • Dishonesty bond, minimum $5,000.00


Dishonesty Bond: The Bond should include coverage for third parties and name CPA as a loss payee. This contract shall be referenced for the bond underwriter to include in the bond.

Cargo minimum: $100,000.00

Cargo Coverage: Should include property of customers while in the care, custody and control of the contractor.


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With two locations to serve you better
 

6640 Discovery Drive - B159
Goleta, CA., 93117

1130 E. Clark Ave - Suite 150
Orcutt, CA., 93455

 

For more information call:
805-618-8958

or use our convenient Contact Form.

 
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